The Broadway Cafe Research Paper Example | Topics and Well Written Essays - 2500 words

The Broadway Cafe - Research Paper Example As it is mentioned, presently, most of the operations are not recorded, and the ones recorded are done so manually. Though businesses normally rely on lots of different spreadsheets, notes and data, the coffee shop, fortunately, has very little information on record. So, the first step would be to develop a database of all the items of the coffee shop, ranging from different specialized coffees, teas, bakery items, sandwiches, soups, and salads. Though Broadway Cafe has years of tradition and accumulated knowledge, they all lie in the hands of my grandfather. So, a Knowledge Management system will be introduced to prevent the loss of that information for good. Furthermore, the recipes of all items will be stored on computer, and only selected staff of the coffee shop will have access to the recipes, though information on items and their prices can be accessed by everyone. The next step will be to make the payrolls of the employees computerized. Using grandfather’s memory and e mployees’ help, the work history and payment of each employee will be stored on computer. The next stage will be to place computer kiosks so that all sales and purchases are recorded. Thus, all the transactions of the bakery will get computerized in the beginning. Here, help will be sought from accounting staff and IT experts as to what kind of information is required to be stored and assessed for smooth functioning of the firm. At this stage, I intend to introduce a special IT-based collaboration system for Broadway Cafe. This will help the sharing of knowledge and information among employees, customers, suppliers, and all others who are interested in Broadway Cafe. The best collaboration system for the cafe, in my opinion, will be a groupware system. This Groupware software will allow group interaction events such as calendaring, scheduling, and video-conferencing. It is very evident that having this system will allow the cafe to communicate with our customers and suppliers . In addition, this will help complete various tasks in time by properly listing things on an e-calendar. However, database backup is very important for the cafe. So, care will be taken to ensure everyday backup of information. In addition, there will be weekly back of important information. In addition, to ensure computer safety, employees will be allowed access only to limited areas of information that are needed for the smooth functioning of the cafe. Now, customers will have many options to order a product from Broadway Cafe. They can directly order at our counters, they can utilize the kiosks placed inside and just outside the cafe, or they can order from home by visiting our site. For easiness of payment, we will be introducing PayPal. Now, it seems that there are certain necessary renovations to be introduced at the cafe. The first one will be introducing an attractive menu, attractive uniform for the staff, and television screens and music in the cafe. In addition, internet facility will be made available in the cafe so that even the busiest business executive gets a chance to have a coffee while doing his business. After introducing these basic changes, it is time for the cafe to move on to think about developing its business using Information Technology. Now, after having computerized the cafe, it is time to use latest technology for attracting customers.